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Registered since

Oct 19, 2019

Volume resets to 30 all the time

Quite frustrating...with the latest upgrade my soundtouch 20 now resets to volume 30 (from lower volume) all the time. It resets when turned on, between albums, and worst is the it resets every track when streaming bluetooth from ipad. Im kinda wishing i cpuld avoid updates now, because its a bit of pot luck what to expect.....


Re: Volume resets to 30 all the time

Hello Dane5431, 


Thank you for reaching out via the Bose Community. Welcome to the site. 


I'm sorry to hear you are experiencing issues with the volume jumping to 30 on your SoundTouch 20. I can appreciate this is not ideal but I'd love to help work with you to find a solution. 


With regards to troubleshooting, have you tried the following? 


- Unplug the speaker from power for 30 seconds, then plug it back in.

- Try different music services to see if the issue persists

- Select presets on the speaker or via the remote to see if the issue still occurs.


Further to this, I would recommend factory resetting the speaker by pressing and holding preset 1 and the volume down buttons together for around 10 seconds, then set the system up as a new speaker within the SoundTouch app to see if the same issue persists. 


Kind regards, 


Jeff G - Community Support. 

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