Mar 13, 2016
For direct service within the US contact Bose Factory Authorized Service
For service internationally here is a link to Worldwide Bose Websites
"If preferred I can personnaly help you. To best answer your question please provide the country in which your Bose radio/player is used. Also, please provide the Bose products name, model number and serial number. Once received I'll be back to you with the information."
louisp's post would certainly be correct. One more thing to add to the global service option is after selecting your country, scroll down to the bottom of the page and click "Contact Us". This should provide you with the phone number, email, and chat services for your country.