I am facing a problem. My Sountouch 20 is unable to detect Wifi. Moreover, even over the USB or the Ethernet, the same problem persists. Moreover, from my Android phone app or the computer, I can't even detect the ST 20 system.
Have tried resets many times over (9 to be precise),
Have tried using the USB flash drive to load network details onto the ST20
Have also checked the Windows firewall and security settings (which are all fine and allow ST apps, etc.).
The frustrating bit is that the same steps have been repeated for over 3 hours now and the black box does not find the Wi-Fi Network..
Interestingly, this is just the second day after we purchased this system. On Day 1, it worked seamlessly.
With no change in our modems, routers, ID names, passwords or even devices on the netwrok. I can't fathom as to the reasons for this problem.
I really need help and fast.
Sep 11, 2014
The wi-fi setup for your SoundTouch 20 should only ever need to be performed once. You mention having had the system up and running successfully on the first day, so we know this has been completed at least once.
Does the Wi-Fi LED on the front of the SoundTouch speaker still show solid white indicating a connection? If so, then subsequent attempts to set up to the same network will not be necessary or successful. Let us know if this is the case and we can troubleshoot why your apps do not detect the speaker online.
If the LED shows a flashing white or yellow LED instead, we may need to perform a factory reset to clear the previous configuration from the system before setting up again. The steps for a factory reset can be found here:
Let us know and we can proceed from there. Thank you.