User-0ce4
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Jun 21, 2017

Will I be able to listen to FB video audio while using the Soundtouch App at the same time

Hello

I wanted to know with this new update, will I be able to play FB video/audio (from the Facebook app) while using the SoundTouch App at the same time. I noticed that while I am playing music VIA bluetooth on my soundtouch app and then go to my Facebook and play video, there is no sound. I have to close out of the soundtouch app completely, close out the FB app and then re-open it to hear audio. I have the same issue with my QC 35 headphones as well

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Brandon_M
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Dec 5, 2016

Re: Will I be able to listen to FB video audio while using the Soundtouch App at the same time

Hi there,

 

Thanks for the question.  Is this happening on a mobile device or computer?  What device is it?

 

Thanks,

Brandon

User-0ce4
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Jun 21, 2017

Re: Will I be able to listen to FB video audio while using the Soundtouch App at the same time

It is on my mobile device.
Brandon_M
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Re: Will I be able to listen to FB video audio while using the Soundtouch App at the same time

Hi again,

 

What type of mobile device?  iPhone or Android?

 

Which SoundTouch system do you have?  If you have one with a Bluetooth button, try using that instead of the SoundTouch app.  Does the same issue happen?  If you uninstall the SoundTouch app, does this issue still happen?

 

Thanks,

Brandon

User-0ce4
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Re: Will I be able to listen to FB video audio while using the Soundtouch App at the same time

I have the Soundtouch 30 (III)
I have an iPhone and it happens when I'm using Bluetooth.

I'll be playing music via Bluetooth and then go into my Facebook app and play a video a friend posted on Facebook and there is no audio from the speakers

I was told initially I'd have to close out of all apps then relaunch FB in order to hear audio. That's cumbersome 🙂