Notice

The Bose Community Forum was launched at a time when robust online support was not available for Bose customers. Over the past several years we have added new online service channels that provide a more interactive and complete digital experience. Additionally, we have enhanced the My Bose Account capabilities to deliver a more personalized and self-service experience. As a result, Bose has made the decision to close Community Forum for Consumer electronics products on September 30th. The Bose Pro portion of the Community will still operate as usual.


Please visit our support homepage to experience one of our many other digital service channels or simply use your Community log-in credentials to sign in to your My Bose Account to view your orders and view support options.


Thank you to all who have contributed and benefited from interacting in our Community. We look forward to continuing to serve you online.


Regards,
Bose Customer Service Team
cancel
Showing results for 
Search instead for 
Did you mean: 
VivianHT0363
Contributor
  • 5
  • 2
  • 0
Registered since

Sep 29, 2019

Re: Will we ever see the AirPlay 2 update for SoundTouch?

I have a Soundtouch 300 and a SoundTouch 30. I was planning to buy one other SoundTouch 30 but I am thinking about selling everything and switching to Sonos.

 

I have never seen a company with a technical team who does not have a roadmap and cannot communicate a release date. If you don't hide anything from us, you should fire your tech director and hire a real one who is able to define a roadmap. 

 

I am really disappointed as I am waiting for 2 years without any clear communication from you.

XxGhostxX
Contributor
  • 7
  • 19
  • 0
Registered since

Mar 5, 2019

Re: Will we ever see the AirPlay 2 update for SoundTouch?

@wieland@degrendel.eu

 

You are right, we need to level up.

 

CEO would be a bit high, but maybe marketing chief or a tech blog (eg macrumours.com)?

(The last time a tech blog wrote about Bose (Internet radio -> tune-in), "custom URL" was added within a short time)

 

nobody in the community has the information we need or is allowed to share

Gangi
Collaborator
  • 11
  • 10
  • 0
Registered since

Oct 2, 2019

Re: Will we ever see the AirPlay 2 update for SoundTouch?

We have 21k views of this thread and still nothing from bose. Do you have an e-mail to somebody higher than mods? Maybe can we spam their social media about fake promises to warn potential customers?

 

I dont see my post about airplay2 that i wrote yesterday. Did you deleted it? Seriously? What a hell is going on here????

Bach-Holst
Collaborator
  • 12
  • 12
  • 0
Registered since

Aug 19, 2019

Re: Will we ever see the AirPlay 2 update for SoundTouch?

I'm all in. They SUCK

PlungingExpectations
Participant
  • 4
  • 1
  • 0
Registered since

Oct 5, 2019

Re: Will we ever see the AirPlay 2 update for SoundTouch?

I have just sold my 300 soundbar and am about to sell two ST20 and one ST10. Replacing with HomePods. 

Feel utterly conned and would never buy Bose again. Have rarely seen such poorly functioning software. Have rarely seen such disregard for customers. 

Gangi
Collaborator
  • 11
  • 10
  • 0
Registered since

Oct 2, 2019

Re: Will we ever see the AirPlay 2 update for SoundTouch?

Good move. I think we will never see update. Mods deleted my post with question of airplay. I’m looking for something new, maybe Sonos or dynaudio? And of course I will sell my st30 and 10. They messed up all of the way, they don’t even answer. @Brandon_M @Brandon_C I think we should write that in every their post on Facebook and Twitter

richjn
Collaborator
  • 6
  • 10
  • 0
Registered since

Jun 28, 2019

Re: Will we ever see the AirPlay 2 update for SoundTouch?

>Feel utterly conned and would never buy Bose again.

 

Well said, conned is the operative word here and there are many of us on these forums who ONLY purchased Bose on the promise of AirPlay 2.

I feel no animosity to Bose staff generally, who are likely just doing what they are told to do but to those responsible for instructing this wall of silence and total customer disregard then Well Done you have passed your "How to Destroy a Companies Reputation" exam with flying colors.

Robingould2
Participant
  • 0
  • 1
  • 0
Registered since

Oct 7, 2019

Re: Will we ever see the AirPlay 2 update for SoundTouch?

Yep Ive has enough now. Used to buy Bose but am switching to Sonos. I loved the brand but feel let down. I’m off.... seeeeeya!

dantaco
Contributor
  • 5
  • 4
  • 0
Registered since

Jul 25, 2019

Re: Will we ever see the AirPlay 2 update for SoundTouch?

I’m surprised more haven’t used their local court system. Bose should be held partially if not fully responsible for your expense. Odds are they wont even show up to a small claims hearing because they lack a defense. I’m still considering doing this.

Gangi
Collaborator
  • 11
  • 10
  • 0
Registered since

Oct 2, 2019

Re: Will we ever see the AirPlay 2 update for SoundTouch?

22000 views and still no answer.  Pathetic