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Mar 14, 2015

airplay delay/out of sync since latest update (soundtouch 20 / windows itunes / ipod touch)

hi all

 

since the latest app update (16.140.46) itunes playback is now out of sync (about -2 secs) with the othe airplay device i have (b&w zeppelin). i've tried factory resetting the soundtouch and removing the app from the ipod and reconnecting the speaker. no joy. was perfectly in sync before the latest update. airplay optimisation is enabled in the app as it was before.

 

tried rebooting the router too

 

any suggestions?

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Mar 9, 2017

Re: airplay delay/out of sync since latest update (soundtouch 20 / windows itunes / ipod touch)

Same problem here!

 

The Update is the Issue. Is there a way to go back in a previous version? 

 

Greetings

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Sep 14, 2016

Re: airplay delay/out of sync since latest update (soundtouch 20 / windows itunes / ipod touch)

same problem here - updated on Sunday and problems happened immediately after the update.  I am playing music via iTunes on a Mac, with a Wave Soundtouch and various other Airplay devices.

Does anyone know how can we roll back to the previous software?

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Oct 3, 2017

Re: airplay delay/out of sync since latest update (soundtouch 20 / windows itunes / ipod touch)

I hate it’s coming like this. This delay is unacceptable for your expensive products. So inconvenient
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Mar 14, 2015

Re: airplay delay/out of sync since latest update (soundtouch 20 / windows itunes / ipod touch)

well glad to see i'm not the only one with issues! shame i wasted 3 hours... resetting rebooting uninstalling reinstalling...  thinking the issue was with my devices. boooo

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May 16, 2016

Re: airplay delay/out of sync since latest update (soundtouch 20 / windows itunes / ipod touch)

Hi everyone, 

 

Many apologies for the issue. Our software team has identified the root of the issue and is actively working on a fix. Unfortunately, we don't have a good way of rolling back to a previous version. Once we have additional information on the fix for this, we will share it. 

 

Kind Regards 

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Mar 9, 2017

Re: airplay delay/out of sync since latest update (soundtouch 20 / windows itunes / ipod touch)

Hi Brent,

 

thanks for your answer. Iam glad that you guys found the issue.. I can't use my soundtouch products how I used them before, so I hope there will be an update soon! 

 

Greetings

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Sep 19, 2016

Re: airplay delay/out of sync since latest update (soundtouch 20 / windows itunes / ipod touch)

Same here....and a very unstable stream too!
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Oct 14, 2017

Re: airplay delay/out of sync since latest update (soundtouch 20 / windows itunes / ipod touch)

Is there any update or ETA on this issue?  

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Feb 11, 2017

Re: airplay delay/out of sync since latest update (soundtouch 20 / windows itunes / ipod touch)

Exactly same problem description at my side. Glad to hear your SW team is working on the fix. But I expect from a quality-company that they test their new SW more decently wrt regression errors! We all payed a lot for the Bose-quality products, we expects to get this quality in return, also on the SW part.