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breakdown of system sound touch 300

hello

in the last day or two the music stops every 5 min for 1 min repeatedly

thanks

ronil

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Re: breakdown of system sound touch 300

Author Accepted Answer selected by ronil

Hello ronil,

 

Thank you for your post. I'm sorry to hear that you are experiencing this issue. When this happens, are you listening to a SoundTouch music source, or TV/Movies (or any other HDMI source)? Please provide us with some additional details and we'd be happy to assist further!

 

Best regards,

 

Brian

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Re: breakdown of system sound touch 300

Author Accepted Answer selected by ronil

Hello ronil,

 

Thank you for your post. I'm sorry to hear that you are experiencing this issue. When this happens, are you listening to a SoundTouch music source, or TV/Movies (or any other HDMI source)? Please provide us with some additional details and we'd be happy to assist further!

 

Best regards,

 

Brian

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Re: breakdown of system sound touch 300

thanks for replying

i am using the bose application

it happens with the internet radio and the sequence is strutured

5 min plays 1 min silence

 

ronnie

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Re: breakdown of system sound touch 300

Hello ronil,

 

Curiously does this issue occur when you are streaming multiple different internet radio stations, or does this happen on one particular station? Does the same issue occur if you stream from another source within the SoundTouch application such as Pandora? Does the same issue occur if you're watching TV on the system or use Bluetooth to connect a device to the SoundTouch 300?

 

Also, have you tried to reboot your router and system from power for a full two minute, then plug them back in?

 

Let us know the answers to those questions and we can certainly take it from there! Thanks!