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wvku
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Dec 15, 2020

error 1005 and 4501 when playing any TuneIn / custom stream

Starting yesterday, in the app any radio stream results in error 1005 / 4501. Tried both the TuneIn radio stations - using search or using preset- (error 1005 or 4501) and an Icecast MP3/AAC stream: Settings > Stream Custom Radio URL. On the SoundTouch device the (TuneIn) presets don't work and show "Service Unavailable". The same custom MP3/AAC stream works fine in the browser. TuneIn in Apple Music works fine.

Using SoundTouch: streaming Spotify and iTunes library works fine, both in the SoundTouch app on my Mac and when using the device.

Tried to disconnect the device for 5 minutes (which was offered as solution for error 1005). Tried to reboot computer and router. Same result.

Using SoundTouch Portable (model 412540, sw 26.0.1), SoundTouch App (v26.0.0, macOS 10.15.7).

 

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wvku
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Dec 15, 2020

Re: error 1005 and 4501 when playing any TuneIn / custom stream

Author Accepted Answer selected by wvku

starting today the streams are working again. I did not make changes.

View solution in original post

5 REPLIES 5
Jessie_O
Moderator

Re: error 1005 and 4501 when playing any TuneIn / custom stream

Hey wvku,

 

Thank you for taking the time to post and welcome to the Bose Community! I'm sorry to hear you're encountering streaming issues but I'd be happy to help.

 

Can you tell me if you are experiencing this with one station or is it all stations?

 

I look forward to hearing from you! 

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wvku
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Dec 15, 2020

Re: error 1005 and 4501 when playing any TuneIn / custom stream

any stream

Keith_L
Community Manager

Re: error 1005 and 4501 when playing any TuneIn / custom stream

Thanks for confirming that for us wvku!

 

As you are unable to play any radio streams at the moment, what I would recommend doing next is removing your speaker from the SoundTouch app, then re-adding it. To do this what you need to do is:

  • In the SoundTouch app, choose the menu icon in the upper left
  • Choose "Settings" > "Speaker Settings" > and select the system to remove
  • Choose "REMOVE SPEAKER
  • Choose "REMOVE" to confirm

Once the speaker has been removed you can re-add it by selecting the "Speaker already connected to network" option when you are prompted to add a speaker to the account.

 

Let me know how you get on!

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Help others find answers to your questions by clicking on 'Accept as Solution' at the bottom of a reply.
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wvku
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Dec 15, 2020

Re: error 1005 and 4501 when playing any TuneIn / custom stream

Done.

Same result.

wvku
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Dec 15, 2020

Re: error 1005 and 4501 when playing any TuneIn / custom stream

Author Accepted Answer selected by wvku

starting today the streams are working again. I did not make changes.

View solution in original post