Sunnie
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Nov 13, 2017

hung in a loop, hang on getting things ready: Windows 10

During Controller App Download over WiFi, on my Windows 10 PC, my Soundtouch 20 gets hung in an endless loop with a message "hang on getting things ready".

Any help vastly appreciated.

 

Thanks.

3 REPLIES 3
Moderator

Re: hung in a loop, hang on getting things ready: Windows 10

Hi Sunnie,

 

Sorry to hear about the difficulties you're having.  Are you able to install the app anywhere else like a different computer, or mobile device like a smartphone or tablet?

Has this worked in the past, or is it a first time setup?

 

Thanks,

Brandon

Sunnie
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Re: hung in a loop, hang on getting things ready: Windows 10

HI Brandon,

I had it running before. Recently installed a new router. Tried to connect ST20 to new network using Bose app and no go.

I found IP address of ST20 and got to the device through my browser using IP.

ST20 asked for my new network password and then the normal setup process worked.

 

With the latest ST20 app; there doesnt seem to be a way to turn the device on/off over Wifi?

Is this correct...as the older app I had did this.

 

Thanks.

Moderator

Re: hung in a loop, hang on getting things ready: Windows 10

Hi Sunnie,

 

You can turn off Wi-Fi by pressing down the VOL - and 3 for five seconds.  I don't know if this feature has ever been available in the SoundTouch app.

 

Let me know if you have any other questions!

 

Best,

Brandon