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link my account to alexa

I am trying to link my account to alexa.  My account is set up through facebook so it will not allow me to set up a user name and password.  Is there a way to change that so I can link them?  Very frustrating.  

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Re: link my account to alexa

Hi jenjacobs92101, 

 

Thank you for the post. I'm sorry to hear that. To clarify, is the failure happening when you enter your Bose credentials within the Amazon Alexa app? Is the app telling you that it's not accepting your credentials since your account was setup via Facebook? Are you attempting this on a smart phone, tablet or computer? Can you try to reboot your device and re-test? Can you try to a different device and see if it lets you complete the setup? Please let us know. 

 

 

Kind Regards


Brent - Bose Support

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Re: link my account to alexa

I called the support line and they helped me.  Thank you for following up.