Hi,
what should I do, if I do not see the CustomURL feature nor TuneIn, even I have upgraded the Soundtouch software ?
thanks
Hello zajbo,
Thank you for posting.
I'm sorry to see you're not able to see TuneIn or the Custom URL function in your SoundTouch app, but I'd be happy to assist.
Are you able to upload a screenshot of your SoundTouch app after selecting the hamburger menu at the top left?
Kind Regards,
Joel - Community Support
Hi zajbo,
Thank you for all the details.
That is indeed odd that this is happening to you since those are both embedded streaming sources.
What's the make and model of your router? Have you recently changed your router? Did you attempt a reboot of your router by unplugging it from power for 30 seconds?
How many and what SoundTouch system do you own?
Kind Regards,
Joel - Community Support
Hi,
the router is Mikrotik RB962UiGS-5HacT2HnT.. I have it for 1 year and restarted many times.
I own 1 piece of SoundTouch 20
Big thanks for support
Zajbo
Hello Zajbo,
Thank you very much for the reply with the details.
Can you try testing a factory default to your SoundTouch 20 system? Instructions can be found HERE.
After you perform the default, set it back up to your network and let us know if those sources show back up.
Kind Regards,
Joel - Community Support
isnt the custom url in the settings and not in the music services?
Hi vandrew,
Thanks for the help on the community.
Yes, you're correct, but they are also unable to see the embedded TuneIn service as well.
We appreciate the input!!!
Kind Regards,
Joel - Community Support
Hi Joel,
the restoration to default settings and re-configuration has helped to resolve my problem.
Big thanks for such support
Zajbo