Highlighted
pjperron
Quiet Contributor
  • 0
  • 3
  • 0
Registered since

May 16, 2017

problems with sound touch app

I have a soundtouch 30 and 10. I use the soundtouch app on a 2011 macbookpro with the latest OS. When I start the app it says updates needed, I follow the process and after providing password to modify the mac the program just shutsdown. I have tried numerous times over a couple weeks. Is there a problem with the macOS app? I also control the speakers with an android phone with app. I have not had any problems up till now when the app said it needed an update. Is anyone experiencing this that could give me some advice?

 

-pete

2 REPLIES 2
Community Manager

Re: problems with sound touch app

Hi phperron,

 

Thanks for posting in the Community!  Sorry to hear about the app issues, but I'd be happy to help!

 

Can we try and uninstall the existing version of the SoundTouch app from the computer?  From here, let's try and install a fresh copy of the program by clicking HERE.  

 

Let us know how it goes!

 

Warm Regards,

Tony A 

pjperron
Quiet Contributor
  • 0
  • 3
  • 0
Registered since

May 16, 2017

Re: problems with sound touch app

Tony,

 

 That worked, thank you for the help.

 

-pete