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seanmier
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Feb 15, 2017

"Give us a minute to find your speaker..."

Hey everyone,

 

I have three SoundTouch speakers: a 300 Soundbar Surround System and 2 SoundTouch 10s. When they work, I have really been a fan of the SoundTouch system, but I am starting to lose faith pretty quickly.

 

I have been having a lot of issues with the speakers losing their connection and going offline, even though none of them are very far from our router.

 

Tonight, I ran the firmware update on all of them, and for 20-30 minutes, things were fantastic. All of the speakers were working well and were very responsive. But now... I'm back to the ole "Give us a minute to find your speaker..." which of course never takes just a minute and I end up giving up before it will actually connect. I do think I may be at my wits end and looking to trade in for a Sonos System, but before I do... has anyone been in my situation and figured out a way to keep the speakers online? I'm assuming not, as it seems like a lot of people here are losing their faith in the SoundTouch System.

 

If anyone has any great tips for me on this, I would really, really appreciate suggestions.

 

Thanks so much.

4 REPLIES 4
louisp
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Mar 13, 2016

Re: "Give us a minute to find your speaker..."

Try powering down all components then restart.  I had this happen on a previous update to my 130.  A clean restart proved to be the answer for me.  Good luck.

seanmier
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Feb 15, 2017

Re: "Give us a minute to find your speaker..."

Thanks so much for the suggestion. I tried this last night and again, it did seem to fix the issue for a moment, but this morning when I woke up, all of the speakers were not able to be found by the app again.

 

The WiFi icon is on on all of the speakers, and when I press any one of the preset buttons on them, they fire up right away. So I'm thinking my issue is entirely with the app not finding them.

seanmier
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Feb 15, 2017

Re: "Give us a minute to find your speaker..."

Also... as is the same for many other people it sounds like... the Spotify app works brilliantly. I can see all of the speakers immediately and send sound to any one of them immediately.

louisp
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Mar 13, 2016

Re: "Give us a minute to find your speaker..."

Even though the speaker links are seen how about repeating the pairing process?