Jan 17, 2016
Sep 11, 2014
Bluetooth connection for these systems is intended primarily for connection to mobile devices (phones, Tablets, etc.). Most devices which support AVRCP 1.3 or later will send this artist and track information back to the speaker via Bluetooth. However, this may or may not work correctly when connected via Bluetooth to more complicated multi-purpose devices. (Computers, televisions, etc.)
Our own testing with several OSX machines running the latest version of iTunes currently shows a similar "UNKNOWN" message on the system display. While we will be submitting this as feedback to our engineering team, we will need to call this as normal operation for now.
Thank you for your question.
Mar 5, 2016
Oct 24, 2015
Nov 2, 2014
"While we will be submitting this as feedback to our engineering team, we will need to call this as normal operation for now. "
One year later and still not solved .. great & fast engineering team @bose
Jul 28, 2017
I also have the unknown device issue, still nothing to do to repair this ?
Also, whenever my macbook is on, it tries to connect to the soundtouch 20 system and when it does the music stop playing... This is annoying.
Dec 5, 2016
Thanks for the question. I do not know of a future change for Bluetooth reporting, but if there is a change it will be included in the release notes of a software update.
In order to stop your macbook from connecting to your SoundTouch 20, you will need to go into the bluetooth settings of your Mac computer, and disconnect the SoundTouch system from your computer. You will still be able to use it through the SoundTouch app while it's not connected through Bluetooth. To use it on Bluetooth again, go into the Bluetooth settings of your Mac, and reconnect it.