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Jul 15, 2019

soundtouch app issues

Updated the soundtouch app and it will not reinstall. I get error "older version of soundtouch app cannot be removed.Contact customer support"

I even remove all instances of Bose and soundtouch from registry?

this is on windows 10 computer.

fustrated with this APP!

 

3 REPLIES 3
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Moderator

Re: soundtouch app issues

Hi Harrycoonjr, 

 

Thanks for posting and welcome to the community. I am very sorry to hear that you are having this experience and would love to assist you further with this. 

 

I would recommend that you ensure that you have fully removed the app by: 

 

  • Slide down toolbar on the top of the screen (where the time is located)
  • Click the gear icon to go to the settings menu
  • Scroll down and click Apps
  • Scroll down again and click SoundTouch
  • Select Uninstall and press OK to confirm
  • When the screen says Uninstall finished, press OK

 

Once this is done I recommend that you attempt to download a fresh version of the SoundTouch App via this link. As well as rebooting the computer after this. 

 

I look forward to hearing back from you regarding this and would encourage the community to let us know if they have resolved this issue. 

 

Kind Regards, 

Hector B - Community Support 

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Re: soundtouch app issues

already tried that. still cannot install fresh soundtouch app.

still said the older app cannot be removed contact customer support.

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Mar 26, 2019

Re: soundtouch app issues

Hello,

 

Thanks for getting back in touch, I am sorry that you have not been able to remove the app still. I would suggest restarting the computer if you have not done this already, then try downloading the new app again. 

 

I hope this helps, please let me know how you get on!

 

Kindest regards,

Zoe C