arista
Silent Starter
  • 0
  • 1
  • 0
Registered since

Nov 15, 2017

windows sound

i can't listen to my Soundtouch 30 because the name "Windows Sound" cut the sound

1 REPLY 1
Highlighted
Moderator - Retired
  • 0
  • 5748
  • 294
Registered since

Dec 5, 2016

Re: windows sound

Hi arista,

 

Sorry to hear about the issues you're having with your Soundtouch system.

 

Have you previously connected your system to your computer via Bluetooth?  If so, the computer might be attempting to force a bluetooth connection, which would stop other audio.  Can we disable Bluetooth on your computer and see if this issue stops happening?

 

Best Regards,

Brandon