Community Manager

01/15 Update: TuneIn/internet Radio Information

01/15 Update:

 

We are pleased to announce that today, as promised, we are deploying a new custom radio URL streaming feature to the SoundTouch app. This feature will also allow you to set the custom URL as a preset. For additional information please see the Update Release Notes.

 

Many thanks for all your patience and support as we work to streamline your SoundTouch Internet Radio experience! 

 

12/14 Update:

 

We would like to follow up on the progress the team has been making regarding missing stations.

 

As you may be aware, we are actively collecting station requests and working with TuneIn to resolve them.  These requests cannot be guaranteed, but TuneIn has been able to restore some channels based on your feedback.

 

Further, we are working hard to provide a direct way to input a stream URL into the SoundTouch app, so you can enjoy your favorite stations and set them as presets.  We are planning to release this as quickly as possible, with a tentative plan to launch this feature in January 2019.

 

Yet again, we appreciate your patience and dedication to Bose

 

11/28 - Update:

 

We would like to sincerely apologize for the disruption of your internet radio service.

 

During the shift, we heard from many customers about three core issues:

 

  • Audio quality on certain channels
  • Delays in radio streams sometimes by many minutes
  • Unavailability or inaccessibility to specific channels

 

As of November 27th we have released a fix on SoundTouch that should resolve Audio quality and Audio delays (issues 1 and 2 above).

 

With regard to missing channels, we are taking several approaches. First, we are keeping a list of the channels that you’ve notified us are missing. We are working closely with TuneIn to add those channels to their service where possible – they share our concern and have been working hard to help us remedy the SoundTouch experience. On this issue, we want to keep hearing from you so we can be sure to know what matters most – if you have a specific station request, please post it here in this thread. 

 

Beyond engaging with TuneIn directly, our team is working to add a method for users to add any radio stream URL to SoundTouch and set it as a preset.

 

We appreciate your patience during this time and are working to resolve these issues.

 

11/27 - Update:

 

In response to customer feedback on stream quality using TuneIn on SoundTouch, we have launched an update to address delays in playback and improve the overall stream quality for thousands of stations. This update should now be live on your SoundTouch devices.

 

11/20 - Original Post:

 

Dear SoundTouch Community,

 

We have shifted to TuneIn as the primary source for our internet radio service on SoundTouch. While some of you may have seen our message in the SoundTouch app around Halloween noting the change was coming soon, we realize that for many this change was abrupt. For this we are sincerely sorry – you deserve a better experience than what we delivered.

 

While the move was not nearly as seamless as we would have hoped, we are still truly excited to celebrate TuneIn as our core provider of internet radio. TuneIn not only gives you access to over 100,000 stations, but also brings sports, news, talk, and millions of podcasts to the table. We’ve supported TuneIn as an integrated service for over a year now, and we’re confident you’re going to love them as a core part of the SoundTouch experience.

 

As for some housekeeping, if you are experiencing issues with internet radio service we encourage to you open the SoundTouch App to ensure your app and products are up to date with the latest software. If your product is not up to date, you should get a pop up notification prompting a software update when you launch the app.

 

Or if your presets are not working after the update, you can search for your station by going to TuneIn on Soundtouch and searching for your station by name to set a new preset.

 

If you still can't find the station you’re looking for, please leave a comment on this post with the station name and from where you are trying to listen. We will do our best to help. We’re truly sorry for this inconvenience.

 

Thank you all for your continued patience and support,

Bose

923 REPLIES 923
bart1000
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Mar 6, 2018

Re: 11/20 Update: TuneIn/internet radio information

Thank you for the update.

 

Missing or issues

1. Station Group - Entercom / CBS - Tunein Can't support it since they are legally blocked from including them.  These are about 500 stations, and most are very popular.

  Will there be a separate radio.com integration?

2. RTBF Belgium stations - seems like another legal issue.

3. Tunein's insistence on not adding any new stations.  Does not give us confidence that they are here for the long term.

 

How can they add stations they can not legally add?  How can they add customer requests when they refuse to add them in?

 

 

labwo
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Nov 18, 2018

Re: 11/20 Update: TuneIn/internet radio information

Thank you for your message. 

 

We experience a 15 minute delay on all radio stations of the vrt network.

https://www.vrt.be/nl/aanbod/kijk-en-luister/radio-luisteren/streamingslinks-radio/

https://tunein.com/radio/VRT-(Belgium)-a38319/

 

The radio stations of RTBF are unavailable.

https://www.rtbf.be/radio/

https://www.rtbf.be/radio/webradios

 

Lex Chang
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Nov 20, 2018

Re: 11/20 Update: TuneIn/internet radio information

TuneIn service is totally Banned in China(we cloudn`t recieve any radio station from TuneIn) , so do Bose have any solution for Chinese users?  For us The internet radion function is no longer working now,  I  own soundtouch 30 III and  Lifestyle 650 system , Many chinese users like me listen to Internet radion everyday , they are very upset with this suddenly change .  

beZor
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Nov 20, 2018

Re: 11/20 Update: TuneIn/internet radio information

Donelio
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Oct 25, 2018

Re: 11/20 Update: TuneIn/internet radio information

Hello, 

are you kidding us? TuneIn radio does not add radio for more than a year because legal issue. If the radio we loved to listen there are not in TuneIn, there is no chance to see it in TuneIn even in the future!

We want vTuner back or similar service!

christophc
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Nov 20, 2018

Re: 11/20 Update: TuneIn/internet radio information

I totally agree with Bezor. This product is almost useless in Belgium ! 

Could you reinstall the previous vTurner application while you are searching a new solution !!! 

In the immediate future, what is the solution you propose.

In the future, the best would be to be able to add .pls directly. 

 

 

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Graculus
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Sep 1, 2016

Re: 11/20 Update: TuneIn/internet radio information

I listen to the UK only stream of BBC radio 5 live. TuneIn only carries the international version. How can I get the UK only stream?
Guust
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Nov 19, 2018

Re: 11/20 Update: TuneIn/internet radio information

my Bose is still in warranty, I want my money back!

CptDobey
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Nov 19, 2018

Re: 11/20 Update: TuneIn/internet radio information


@Jason_G wrote:

Dear SoundTouch Community,

 

If you still can't find the station you’re looking for, please leave a comment on this post with the station name and from where you are trying to listen. We will do our best to help. We’re truly sorry for this inconvenience.

 

 

It would be great, and will probably extinguish the fire, if one can add the streaming url directly from the apps, without using a third-party provider who, from our customer point of view, is not reliable, complete, agile... Is it doable or not ?