Tunein have to work. They have to solve the problem.....
yes but the problem is that the company doesn't care ...
Jul 9, 2015
Today I was prompted to download the Soundtouch app on my PC again, a few days after the last download where Internet Radio dissapeared. I don't see any difference with this last version. No clarification.
The company's lack of concern about customer satisfaction is obvious, noteworthy and unacceptable! and the situation is not new because i discover many stories about it...
Nov 19, 2018
We have had the station Polskie Radio Trójka (PR 3) on preset 3 for a number of years but this no longer works after the switch to TuneIn. I have been in touch with TuneIn support who say that whilst it is avaialble on their service it is prohibited from being available to UK IP addresses by request of the broadcaster therefore there is nothing they can do to help. This is disappointing because it was previously avaiable on the vTuner service. Anything you can do to help Bose?
Dec 17, 2016
Bose Soundtouch developers pushed out a new revision 20.0.3 that does not address the loss of Internet Radio functionality but I did notice this screen under Settings > Music Services > TuneIn in the app that states:
"With TuneIn on SoundTouch, listen to more thann 100,000 stations and the hottest podcasts, plus live games, concerts and shows from around the world. However, you cannot access your Favorites and Premium content on your existing TuneIn account at this time."
The statement is meaningless as the terms "Favorites" and "Premium content" are not defined and there isn't a generally accepted definition of the terms in this context. There is no reference to Internet radio or Internet streams. The qualifier "at this time" is comically vague. There is no acknowledgement that TuneIn delivers only low definition streams with commercial messages appended.
If you've been on SoundTouch for a long time, you might remember SoundTouch did something similar a few years ago. I remember I had to use iTunes and the Remote iOS app to stream for several months; I was so delighted when they restored the ability to stream Internet radio with iTuner. I've gone back to streaming via iTunes on my iMac.
For a company that traffics in Veblen goods, this whole fiasco should be a five alarm fire. I give them some credit for allowing this message board to exist. The Bose lawyer that dictated the removal of .pls streaming functionality probably doesn't use the product or know that this message board exists. The lack of a corporate response is deafening and will cause lasting damage to the Bose brand. Their arch competitor Sonos has excepted whatever legal risk there is in allowing users to stream .pls on their platform.
Bose charges super premium prices for their hardware, carrying with it an implicit promise of best quality and complete customer satisfaction. If you purchased your SoundTouch speakers in the last 12 months, I suggest you contact Bose and request to return them for refund as they are certainly not delivering that.
Please leave an honest review of the product on in the app stores and on retailer websites.
Nov 24, 2018
Perhaps it is time to start looking for alternatives.
You can add the stream of a radio station directly to itunes (File - Open Stream). The stream will be added to your library with an album name like the "file name" from the stream. Look in "recently added" and edit the album info to your convenience. Unfortunately, the Soundtouch app does not show such a volume as part of your library :-(.
Sonos is an alternative, but quite expensive. For now this is the only ready made solution I found.
Another possible solution is using a Raspberry Pi, a soundcard, computer speakers and some software of which most is available as open source libraries that can be directly installed. It should be possible to build something with the same functionality of the SoundTouch box for a few hundred EUR, and a lot of time to get everything to work. There are some kits on the market but so far I found none that covers the complete functionality.
Long shot: Bose publishes enough information to allow the open source community to add the missing feature to SoundTouch (not holding my breath here).
Of course, Bose might also consider solving the problem itself but after a week of deafening silence this looks as likely as Easter not being on a Sunday (but I'd love to be proven wrong).
Oct 12, 2017