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Registered since

Nov 21, 2018

AX WiFi 6 routers

Discovered today the SoundTouch 20 doesn’t connect with new AX WiFi 6 routers. 

Newer ST 10 and 300 seem ok. 

Way around it was to create a mesh system with the old WiFi 5 router and bind the ST 20 to that. 


Bose product name

ST 20 ST 300 ST 10




Firmware Version


App Version


What devices were you using that were affected and what version are they on (e.g. Samsung Galaxy S9 on Android 11, iPhone X on iOS14, etc.)
ST20 with iPhone XS

Detailed description of the issue and steps to reproduce

AX router not connecting to ST 20 despite various changes in config of the router ie separate 2.4 and 5 frequencies

What environment do you experience the issue in? (e.g. noisy office, quiet kitchen, etc.)


When did you start to experience the issue? Did it work correctly previously?

Worked fine with ASUS DSL AC 68u. 
Didn’t like ASUS DSL AX 82u

Any troubleshooting steps you took

Create a mesh network and bind the ST 20 to the older router