Acoustimass 300 - Loud scratching/popping noise

Audible Advocate

Re: Acoustimass 300 - Loud scratching/popping noise

... 

Good bye Bose and Hello Sonos??.... 

 

The sad thing is that I really like the design of Bose products a lot better than Sonos... 

 

Argh... The more I think and talk about it, the more upset it makes me.. -_- 

 

I wonder whether they can allow additional period for refund, e.g. more than store policy of 30 days and possibly from Bose directly, until they sort the issue out? 

 

But then again, it could be hardware problem which may not be fixed... 

Quiet Contributor

Re: Acoustimass 300 - Loud scratching/popping noise

Just an update.

So after reading one of the earlier comments on possibly having interference with my WiFi signal I decided to unplug my living room node. I have a mesh whole home WiFi system installed (lynksis velop).

I was playing music using Bluetooth right before I unplugged the WiFi node and the popping/ scratching and cutting out problem was there. I left the music playing and directly after I unplugged the WiFi node the problem stopped! No more popping/scratching noise or cutting out happening any more as of now.

I am going to relocate the WiFi node and hopefully not have the problem anymore. Just and FYI. I had the WiFi node about 12 inches behind the soundbar.

Hope this helps everyone.
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Audible Advocate

Re: Acoustimass 300 - Loud scratching/popping noise

I'm glad the fix worked for you.

The problem with me is that I can't possibly relocate the router or the tv/Bose.
And it is not even that close (1 meter?).

It's surprising that the signal gets interrupted and the sound quality is affected with router and wifi signals.

It's not as if Bose would've only tested the products in a sealed room with Bose products only and without any other signal interference.

I don't get it...
Quiet Contributor

Re: Acoustimass 300 - Loud scratching/popping noise

I don't have a mesh network.. my router is in another room all completely.. funny thing is that I have a st120 in that room (wireless connected) no issues what so ever...
Quiet Contributor

Re: Acoustimass 300 - Loud scratching/popping noise

A couple months ago I bought the SoundTouch 300 soundbar and the acousticmass 300 subwoofer they were both connected via wireless playing solid until yesterday. I noticed a random popping on the subwoofer. The soundbar and subwoofer are 2feet apart one from each other.
I tried to connect both with one 2.5mm jack cable and seems to solve the problem but I don't want to keep the cable because I can't hide it. I'm gonna leave the cable for now to see if it stills playing solid.
Any suggestions on how to put them back to wireless without having the popping noise?