Bose product name
Detailed description of the issue and steps to reproduce
No need to reproduce it, the issue cannot be fixed even with a factory reset or a restart of the bass module.
When did you start to experience the issue? Did it work correctly previously?
Ever since the last update issued by Bose. Updated my Soundtouch 300 and Acoustimass 300 at the same time using my Soundtouch app, thats when the sub stopped working and began flashing the different status lights. Yes, it worked perfectly before this.
Any troubleshooting steps you took
Everything recommended. Soft reset. Factory reset. Unplugged it then plugged it back in. Tried to connect using a 3.5 mm audio cable to see if it'll work wired instead of wireless. Nothing has worked and continues to flash white amber and red.
I called Bose at 1 (800) 869-2114, spoke to Andy. He said I was to pay $150 USD to have the item sent in for 3 weeks to be worked on. He was very friendly but his solution was unacceptable. I simply can't be expected to pay this money to fix a problem I didn't cause, especially right now when funds are a bit tighter due to the global pandemic. Bose, please help me. I've been posting in another users thread about the same problem they're also having, but you haven't responded. I don't know what else to do or who else to contact.