Bose product name: SoundTouch 10
Country: United States
Firmware Version: No clue? Software version is 26.0.1
App Version: Desktop 26.0.0 iOS 26.0.5
What devices were you using that were affected and what version are they on iOS 14.4.2 macOS 10.15.7
Detailed description of the issue and steps to reproduce
I had been using airplay from my phone to the soundtouch for months now with no issues. steaming from either my iPhone or my computer was seamless. in December I got 2 HomePod minis and started building my home. was thrilled that the soundtouch was able to be added to my home. since then until about a week ago every day i was using airplay to stream music from my phone to the soundtouch and the 2 HomePods simultaneously without issue. same from my iMac. then about a week ago, I tried and the audio kept cutting out and disconnecting from airplay. and then a couple of days ago, the speaker just stopped showing up on my phone as an option. And in apple home it was still showing up but I couldn't access it at all.
It was still connected to my network. I was still able to play pandora through it and I finally was able to stream to it with bluetooth from my phone, but no airplay. However, I am still able to airplay to it from my computer?
Now, I have deleted it from my home app and reset it up. and it still doesn't connect. And I see no way to add it back to my home now?
I've read through all of the similar support topics on this site that I can find and have tried all the suggestions which seem to have solved the issue for others with no luck. and all the articles I've found are from over a year ago, so I have no idea if there have been any firmware updates to the speaker since then?
What environment do you experience the issue in? My home
When did you start to experience the issue?
Around a week ago
Did it work correctly previously?
Any troubleshooting steps you took
restarted the speaker. re-connected the speaker 3 separate times. connected it to different wifi networks I have accessable to me (5ghz and non 5ghz). unplugged it and waited for various durations.