Bose portable home speaker
Plays music from a mobile phone but when you ask Alexa to play radio 2, Alexa connects, says she's playing radio 2 but there is no sound?
Hoping someone can help
I hope you're enjoying the sound of your Portable Home Speaker so far!
Are you asking the speaker to play BBC Radio 2? When you ask it to play, have you checked within the Bose Music app to see what the app thinks is playing?
Also, what country are you located in when trying to play this radio?
I'm in the uk, Shropshire.
Alexa agrees to play BBC radio 2. Says, "here's radio 2, BBC sounds", then nothing, no sound, nothing being played in the app.
Thanks for confirming this gesrey. Would you be able to test whether you are able to play a different BBC station? This will indicate if the problem is with playing from BBC sounds, or just BBC Radio 2.
Let me know the outcome. 🙂
Unable to play music from any radio station. I have done 2 factory resets to have the best chance of success. I think i have accepted it isn't going to work for me. The speaker connects to my phone so i will use it to play music that way. Thanks for your help.
@gesrey - My Home Speaker 500 may sometimes say "Playing BBC Radio One. BBC Sounds" when initiating the command through Alexa. The reason this happens is because when troubleshooting issues for other users, I regularly and routinely switch between both Amazon Alexa and Google Assistant voice assistants.
I can resolve this by performing a full Alexa "cleanse" on my speaker, and get back to listening to the radio. This is largely due to the Amazon Alexa app, and my Alexa account, still housing the previous connection to the speaker, which later causes me difficulties. Try the following steps in the below order, and let me know how you get on.
Remove Alexa from your speaker
Remove your Home Speaker from your Alexa account
Remove the Bose skill within the Amazon Alexa app
Reconnect the Alexa skill back to your Bose Music application
Let us know how you get on.
Thankyou so much for your assistance, i wish i could say it worked.
I followed your instructions to no avail.
I say to the speaker, Alexa play radio 2 or any other radio station and the speaker responds with "playing radio 2" followed by no sound.