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Apr 23, 2015

All but one of my Soundtouch products has disconnected!

I have 14 units connected across the house, 3 x ST 30's, 6 x SA 4's & 5 x SA 5's, all of which have worked perfectly for a few years. Over the weekend playing two zones, everything worked fine, then a later in the day I lost one of the zones, and having woken up this morning I now have all but one of the ST 30's disconnected. 

 

I have the white static connection light on, and every time I try to "reconnect a speaker" the system goes into reset on each unit. 

 

I have reinstalled the app on my Mac, iPhone and iPad and reinstalled - no joy!

 

The nearest I got was reconnecting two speakers and then everything stalled at the "naming speaker" stage. 

 

Has anyone suffered the same problems, if so did you manage to solve it???

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Wistful Whiz
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Jan 9, 2016

Re: All but one of my Soundtouch products has disconnected!

Author Accepted Answer selected by S15mon

@S15mon Check the thread here - some of us are having similar problems.  One user has offered a solution at the end of the 2nd page of posts - basically reset all speakers, create a new ST account, and add the speakers back.   I haven't tried this yet, but planning to later today if no other solution offered from Bose - dreading doing it with just 6 speakers and with the amount you have it will be a pain, but if you are desperate like I am then probably worth trying.

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Oct 8, 2017

Re: All but one of my Soundtouch products has disconnected!

I have the same problems ..with (3 x ST10, 2 x ST20 and 1 x ST 300)

 

1 week ago... problems start:

Speakers rebooting on their own,

Soundtouch app did not recognize speakers

When Soundtouch recognize a speaker, i can not assigning a name to a speaker

 

Help please!

 

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Wistful Whiz
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Jan 9, 2016

Re: All but one of my Soundtouch products has disconnected!

Author Accepted Answer selected by S15mon

@S15mon Check the thread here - some of us are having similar problems.  One user has offered a solution at the end of the 2nd page of posts - basically reset all speakers, create a new ST account, and add the speakers back.   I haven't tried this yet, but planning to later today if no other solution offered from Bose - dreading doing it with just 6 speakers and with the amount you have it will be a pain, but if you are desperate like I am then probably worth trying.

View solution in original post

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Jun 24, 2016

Re: All but one of my Soundtouch products has disconnected!

I have exactly the same issues

. 4x ST-20

. 3x ST-10

. 2x ST-300 

on my network. All working fine up to 1 week ago. All speakers resetting spontaneously.

Tried reconnecting, router rebooting etc. Nothing seems to work.

 

All speakers turned into useless and expensive bricks now...

Looking forward to a solution arriving soon.

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Apr 23, 2015

Re: All but one of my Soundtouch products has disconnected!

Thanks - glad Im at home today, so will give this a try !

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Oct 8, 2017

Re: All but one of my Soundtouch products has disconnected!

It works for me! Thanks