GopalChauhan
Audible Advocate
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Jun 5, 2019

Amazon Prime Music doesn't connect to Soundtouch 300

Hi,
I have a Soundtouch 300 and whenever I try to connect it with Amazon Music App, it doesn't work.
Pic of my system shown in app-
https://imgur.com/a/rphTm3H

It doesn't play music using this app.
I am from India.

Regards,
Gopal Chauhan
1 ACCEPTED SOLUTION

Accepted Solutions
Moderator

Re: Amazon Prime Music doesn't connect to Soundtouch 300

Author Accepted Answer selected by GopalChauhan

Hello GopalChauhan,

 

Thanks for posting in the community, I am sorry to hear that you are having trouble connecting to your AmazonPrime Music account. I would be more than happy to help you with this, I would recommend that you try a product reboot. Please follow the steps below:

 

• Turn the soundbar off

• Unplug the soundbar power cord from the power outlet

• Wait 30 seconds

• Reconnect the power cord

• Wait 30 seconds for the system to reboot

 

I hope this helps, should you need anything else please get in touch.

 

Kindest regards,

Zoe C - Community Support 

4 REPLIES 4
Moderator

Re: Amazon Prime Music doesn't connect to Soundtouch 300

Author Accepted Answer selected by GopalChauhan

Hello GopalChauhan,

 

Thanks for posting in the community, I am sorry to hear that you are having trouble connecting to your AmazonPrime Music account. I would be more than happy to help you with this, I would recommend that you try a product reboot. Please follow the steps below:

 

• Turn the soundbar off

• Unplug the soundbar power cord from the power outlet

• Wait 30 seconds

• Reconnect the power cord

• Wait 30 seconds for the system to reboot

 

I hope this helps, should you need anything else please get in touch.

 

Kindest regards,

Zoe C - Community Support 

GopalChauhan
Audible Advocate
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Jun 5, 2019

Re: Amazon Prime Music doesn't connect to Soundtouch 300

Thanks for the prompt reply.
I have already tried rebooting my Soundbar around 5-6 times and it still doesn't work!
Community Manager

Re: Amazon Prime Music doesn't connect to Soundtouch 300

Hi GopalChauhan,

 

Thanks for the update. To confirm, are you trying to initiate audio playback from the Amazon Music app, or the SoundTouch app? 

 

If you require assistance with the SoundTouch app, please advise us accordingly and we'd be happy to help. If you require assistance with third-party applications, please reach out directly to the manufacturer of the app for the most accurate assistance. 

 

At present, Amazon Music is not supported within the SoundTouch application for the region of India. You can however still enjoy playing Amazon Music to your SoundTouch 300 directly by using a Bluetooth connection from your mobile phone or tablet playing this music, to the system.

 

I hope this helps.

 

Kindest,

Andy B

Rajiv Shankar
Quiet Contributor
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Aug 17, 2019

Re: Amazon Prime Music doesn't connect to Soundtouch 300

You said: At present, Amazon Music is not supported within the SoundTouch application for the region of India.

 

Is this also the reason why amazon alexa echo dot does not connect to SoundTouch 300, apart from bluetooth mode?