Asus laptop is not connecting to soundtouch 20
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Bose product name
What devices were you using that were affected and what version are they on (e.g. Samsung Galaxy S9 on Android 11, iPhone X on iOS14, etc.)
Detailed description of the issue and steps to reproduce
the laptop is not connecting to the speaker. It can sense it, but it only gives the "Remove" option, not the "Connect"
What environment do you experience the issue in? (e.g. noisy office, quiet kitchen, etc.)
When did you start to experience the issue? Did it work correctly previously?
it worked on my older Acer laptop. This laptop is new, I am just setting it up
Any troubleshooting steps you took
I read other forum advices, but none of those apply, so I do not have an idea what I could do