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Vicky_W
Moderator

Re: Audio Streaming on SoundTouch speakers

@budd, I am sorry to hear this and would love to try and help. The troubleshooting you have tried so far is great, I would love to expand on this more. However, before I do, can I please confirm if you are using a free Spotify account or a paid for one? 

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alistmck
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Jun 16, 2020

Re: Audio Streaming on SoundTouch speakers

I have a Soundtouch 30 + Soundtouch 20 + Cinemate GSII connected and I listen to youtube a lot. This is all connected to a close proximity Archer C60 router. The sound quality is seriously bad.  Fades in and out, disappears for minutes at a time, distortion. So I have complained to my service provider and they are currently providing a 25 up./25 down. service and it makes very little difference. I monitor this servcie and whilst it varies I can see good delivery of spped but lousy sound.

My question is simply this. What do I need in the way of a minimum speed to get good quality delivery? What is it? What do I need to do?

Vicky_W
Moderator

Re: Audio Streaming on SoundTouch speakers

@alistmck, we have a great thread here that addresses this. 

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rickatk
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Nov 12, 2015

Re: Audio Streaming on SoundTouch speakers

@alistmck Your download speed isn’t the problem unless you are running everything at the same time. I suggest your problem is your speakers are too close to the modem/router..

 

How are you connecting your speakers …SoundTouch Group?

alistmck
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Jun 16, 2020

Re: Audio Streaming on SoundTouch speakers

I AM RUNNING THE THREE SPEAKERS AT THE SAME TIME, BUT NOTHING ELSE WITH NORMAL EMAIL AND GOOGLE STUFF GOING ON IN THE BACKGROUND. YES I HAVE ORGANISED GROUPS. I HAVE THREE GROUPS, KITCHEN, BEDROOM, AND LIVING ROOM. I AM SURPRISED/INTRIGUED BY YOUR COMMENT. I DID MOVE THE ROUTER CLOSER TO THE PC AND THE CINEMATE UNIT. IT MADE NO DIFFERENCE. AS STAED, IMPROVED SPEED MADE NO DIFFERENCE AS WELL. 

TOO CLOSE TO THE SPEAKERS? WOW,  THE CLOSEST WOULD BE 4 METRES. LOOK FORWARD TO YOUR FURTHER COMMENTS.

alistmck
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Jun 16, 2020

Re: Audio Streaming on SoundTouch speakers

AT WORK, I HAVE TWO SOUNDTOUCH 10 SPEAKERS OPERATING IN STEREO, SAME USAGE OF YOUTUBE AS AT HOME, VERY FAST SERVCIE, NEVER HAVE ANY PROBLEMS. SPEAKERS ARE 5 METRES AWAY.

rickatk
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Nov 12, 2015

Re: Audio Streaming on SoundTouch speakers

@alistmck  I ran into a problem with my ST30 being close to my wifi router. Ethernet connection took away the interference.

 

One procedure I do when things aren’t working well I log out of my SoundTouch account then log back in. That cures approximately 80% of the problem.

alistmck
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Jun 16, 2020

Re: Audio Streaming on SoundTouch speakers

Thanks for the reply. one other (maybe) important point. The sound quality is good when I am streaming via the Soundtouch software. The problems start when I switch to Bluetooth when I listen to Youtube. ... youtube is of course not being available via Soundtouch ... i will try the reset next ...

rickatk
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Nov 12, 2015

Re: Audio Streaming on SoundTouch speakers

@BBUDD 

 

Try these steps:

 

 

Sign out of your Bose account then sign back in.

 

Sign out of your Spotify app, Delete your Spotify app, reinstall and sign back in.

 

Contact Spotify.