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Lotus81
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Feb 15, 2020

Bose Music app update version 4.4.3 ios April 2021

I have a Bose Home Speaker 300 in Spain, and updated today to the new App Version 4.4.3 (on an iphone XR) which lead to the disappearance of the 6 pre-defined buttons with all my radios and playlists.

 

Please fix this issue asap as this is very useful for when the voice commands are not being effective.

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Hector_B
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Re: Bose Music app update version 4.4.3 ios April 2021

Author Accepted Answer selected by Lotus81

Sure thing! 

 

If you wish to set and use the presets then you can see exactly how to do this here. If you don't hear any tone when selecting a preset then they may have been removed. 

 

Please do update us on if you are able to set a new preset. 

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Hector_B
Moderator

Re: Bose Music app update version 4.4.3 ios April 2021

Hey Lotus81, 

 

Thank you for posting and reaching back out to the Community! I'm sorry to read that your presets have suddenly disappeared. 

 

Have you been able to re-add these presets at all or do you see an error when attempting to do so? 

 

I'd also love to hear back from any other members of the Community that may have experienced missing presets after this update. 

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Lotus81
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Re: Bose Music app update version 4.4.3 ios April 2021

Actually I don't know where to find them now, that's why I'm saying they are gone. Maybe you can guide me here cause I'm lost with this new app. 

Thanks

Hector_B
Moderator

Re: Bose Music app update version 4.4.3 ios April 2021

Author Accepted Answer selected by Lotus81

Sure thing! 

 

If you wish to set and use the presets then you can see exactly how to do this here. If you don't hear any tone when selecting a preset then they may have been removed. 

 

Please do update us on if you are able to set a new preset. 

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Help others find answers to your questions by clicking on 'Accept as Solution' at the bottom of a reply.
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Lotus81
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Re: Bose Music app update version 4.4.3 ios April 2021

Yes I can see it now. Many thanks

 

JCW308
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Jun 1, 2021

Re: Bose Music app update version 4.4.3 ios April 2021

Unable to log in to Bose Music iOS app. Bose website works fine. Help! I can't manage my four speakers!

Charlotte_G
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Re: Bose Music app update version 4.4.3 ios April 2021

Hey @JCW308, sorry to hear this! 

 

Have you tried resetting your password through the app? 

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JCW308
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Jun 1, 2021

Re: Bose Music app update version 4.4.3 ios April 2021

Hello- yes, I reset it a couple of times through the app. Then the new password works on the Bose website and not the app. Bose tech support (chat) just told me to remove the app, wait a while and reinstall (to get me off their backs). So now all four of my speakers are useless. AWFUL

Charlotte_G
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Re: Bose Music app update version 4.4.3 ios April 2021

@JCW308 To confirm, did you delete the app and reinstall with the same outcome? Do you have another device you could install the app on and try signing in (not web browser)? This will allow us to determine if the issue is with your app login, or the device you are using the app on.

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JCW308
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Re: Bose Music app update version 4.4.3 ios April 2021

It does it on all devices. Deleted app and reinstalled many times. Thanks