Hi all. I’m stuck in a loop with a ST10. I have 2 of these speakers in different rooms, and also a ST20. One of the ST10 and the ST20 is perfect and never had any issues.
The ST10 in question has had no end of issues from day 1. It was sent to Bose factory and came back as no fault found. Since it’s return, Wi-Fi continues to drop and Bluetooth isn’t working at all.
I’ve just tried to reset it again (a weekly occurrence) to get it working and it’s failed. It is now sitting with all 4 lights randomly flashing white. I can’t do anything with it now.
This ST10 is in my home office, less than a foot from my main router / Wi-Fi AP and I use it every day to listen to the radio. The other speakers are in different rooms and have never dropped Wi-fi or had issues with Bluetooth.
Really hoping for some actual support and a resolution please as I miss not having audio whilst I work!
Bose product name
Can’t confirm as lost connection to speaker
What devices were you using that were affected and what version are they on (e.g. Samsung Galaxy S9 on Android 11, iPhone X on iOS14, etc.)
N/A - speaker cannot connect to Wi-Fi
Detailed description of the issue and steps to reproduce
What environment do you experience the issue in? (e.g. noisy office, quiet kitchen, etc.)
When did you start to experience the issue? Did it work correctly previously?
When it was returned from Bose factory
Any troubleshooting steps you took
Tried multiple times to reset and reconnect