Bose product name: Soundtouch 300
Firmware Version: 26.0.1
App Version: 26.0.5
I have tried both HDMI Arc and Optical and I can't get either to work with my Sony KDL-55EX500 TV. Has anyone been able to get these two devices to work together successfully?
Thanks for posting and welcome to the Community!
I've taken a look into your TV, and to use your soundbar with this TV you would need to use the optical cable as it does appear that the TV does not support HDMI-ARC.
When you have connected the soundbar with the optical cable, you do also need to make sure your TV is set to use the optical cable as the output rather than its own speakers. To do this you need to use the Sound settings page on the TV and navigate to Speakers, then select Audio System.
I hope this helps, let me know!
Hi Keith, That is great news I really hope we can get this working. I have done all that and still get no sound through the soundbar. Next steps?
Sorry to hear this!
Are you able to get any audio from the Soundbar when streaming audio to it via Bluetooth or a wired connection?
I would also like to know if you were able to locate and adjust the settings at all?
We look forward to hearing back from you.