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Apr 11, 2016

Changed ISP, Soundtouch stopped working

Hi all,

 

I changed my ISP, and now my Soundtouch services are not working. Whenever I try to play something from TuneIN, I get error 4501. When I try to play something from Deezer, I get error 3392 (saying I need to subscribe to Deezer Premium, while I'm already subscribed and subscription active).

This happens with all my devices.

Lifestyle 535 III
Soundtouch 20

Soundtouch SA-5

 

Also, happens from all apps, two different android devices and app from two Windows 10 computers.

Internet/Network devices are the same, it's just a different ISP.

 

I tried to contact ISP, but they're not sure what could be the problem.

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Apr 11, 2016

Re: Changed ISP, Soundtouch stopped working

After initial contact with ISP, now Sound Touch Speaker 20, works, but others don't work and produce errors 1005 & 4004/0.

I know for a fact that the new ISP blocks any NTP requests, could this be the problem?