Jan 27, 2019
Thank you for your reply!
At this point, I would suggest contacting your local technical support for assistance. I believe you could benefit from logging into the router and checking your settings with one of our agents. You can find the details by clicking HERE, selecting your country of residence and scrolling down to 'Contact Us'.
I hope this helps.
Have a great day!
Mar 15, 2018
Thanks for writing in! I'm sorry to hear about the connectivity issues, but would be happy to help!
Let us know so we can further assist!
Tony A - Community Support
Feb 15, 2019
same issue with soudtouch 10 and 20 speakers with app. great hardware but horribly desinged software makes these speakers so annoying. anyone having any better luck with Sonos speakers and their speaker syncing funcitonality. I'm considering throwing out all my bose speakers and buying something different (huge waste of money but these issues are so annoying)
Thanks for your post. I am sorry to hear that you are having issues with your SoundTouch 10/20 speakers, however I would love to help.
Can you please confirm if you are having an issue with connecting the speakers to the device or if you are having an issue connecting the speakers together?
I have the same problem with one of my 10's (I have 2 10's, a 20 and a 30). It has been back to Bose twice and still drops signal - however this only seems to happen on BT and not through Wifi
Decided to live with it as I simply cannot be bothered to send it away again and they refuse to do anything else
Hi Kimi the worm,
Thanks for your post. I am sorry to hear that you are having this issue however I would love to help! So just to clarify you are only getting this issue when trying to connect to all of the speakers at once? Doing so the issue occurs with only one of the four speakers? I would also like to ask a few other questions so I can better understand your issue:
Thanks for the response.
The issue happens with BT when either a solo connection or when playing as a group with the 30 as the master speaker - the two 10s are on different floors, the 30 and 20 are in different rooms.
I have literally tried everything - the unit has been back twice - once returned with no fault found, the second time it had the internals replaced, despite my request for a replacement - phone diagnostics show that it has good signal and all appears OK... except that it clearly isn't
Hi Kimi The Worm,
Thanks for your post and thank you for updating us on this issue.
Have you attempted to use a different speaker as the master? Also does the connection between the other speakers work fine without that particular 10 in the loop?