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May 5, 2020

Re: : Re: Couldn't add the speaker to your SoundTouch account

this advice is not helpful as you cannot access settings unless the soundtouch is added to your account. Is there another way around this to update speaker? Mine will connect to wifi but is not linking to the soundtouch app and therefoe can't do anything else with it

 

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Apr 26, 2020

Re: : Re: Couldn't add the speaker to your SoundTouch account

Hi Meg,

 

Finally, the only way is to send the speaker to Bose support for 79.- Euro shipping organized by Bose by UPS.

In my case Bose Switzerland made a 50% discount due to the fact that they know the problem.

 

I hope Bose can fix the update problem!!

 

It looks like, that if you haven't update your speaker for some years (skipping more than about 7 updates) the manually update will not work anymore. 

 

I let you guys know once i have my speaker back in about 2 weeks.

 

Cheers