Re: Couldn't add the speaker to your SoundTouch account
Sorry to hear you're encountering an issue adding your speaker to the SoundTouch app, but I'd be happy to help! As the manual update doesn't seem to be responding through the button press method, I'd advise trying the alternate method.
This is shown HERE for the SoundTouch 20 on the Bose support site, under the heading 'Using a computer and a USB cable'. Following these instructions will help you install the latest firmware and get your system ready to be connected to your SoundTouch account. If you have a different Bose system, please let me know. If not, give these steps a try, and let us know how you get on!