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Registered since

Jun 8, 2020

Damaged in transit

I placed an order online last week and my order was promptly dispatched. However on the day of delivery I received notification from UPS that the item was damaged. 
I contacted Customer Service only to be told they won’t replace it until they’ve done an investigation on how it was damaged and gave me a “case number”!!

Why should I have to wait for a replacement when the problem happened before it even reached me?!

They have confirmation on both the UPS tracking and by email from UPS that damage occurred so what are they “investigating”???

They have my money. And I have no goods.

I am absolutely disgusted. 

 

1 REPLY 1
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Moderator

Re: Damaged in transit

Hello FGan, 

 

Thanks for reaching out. 

 

I'm sorry to hear you're having issues with your order. 

 

With regret, this isn't something we can assist via the Community. For support, please visit this link. The team will be happy to assist further. 

 

Thanks.

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