1xterra 1961
  • 0
  • 1
  • 0
Registered since

Nov 21, 2020

Dead soundtouch 20


Bose soundtouch 20




Firmware Version

(1.0.7, 4.8.1, 1.7.0, etc.)

App Version

(4.1.1, 13.0.2, etc.)

What devices were you using that were affected and what version are they on

(Samsung Galaxy S9 on Android 11, iPhone X on iOS14, etc.)

Detailed description of the issue and steps to reproduce


What environment do you experience the issue in?

(noisy office, quiet kitchen, etc.)


When did you start to experience the issue? Did it work correctly previously?

I replaced battery thinking it was problem.  Is there any repair facility that I can send to?  Bose says they  don't support product anymore.. Item is like new.  Thanks 


Any troubleshooting steps you took




Re: Dead soundtouch 20

Hello 1xterra 1961, 


Thank you for posting and welcome to the forums. 


Being in the USA, you have the ability to look into your service options using the tool on our website and your serial number. 


In the meantime, the steps here can help if your system is not powering on. 


Let me know how it goes!

Feel more. Do more. Be more.
Come check out my profile here. New to the community? Check out the Getting Started board.
Help others find answers to your questions by clicking on 'Accept as Solution' at the bottom of a reply.
If you see a post you like, make sure to give it a thumbs up!