Feb 1, 2020
Everything had been working fine until I changed my wifi. Reset my 2 ST10's and everything connected ok. The problems started when I tried to play my Spotify premium account (which was working prior to the resets) and the error "Hmm..., We can't access your music service account right now. Try entering your username and password again (6157)". Re entered by Spotify details and got this message: "Hmm..., Looks like that account has already been added. (6206)"
I have signed out of all devices on Spotify, rebooted my speakers, phone and router with no success. Have seen a couple of posts for the 6157 from 2017 but with no solution so hoping something has been found to fix this. Also get error 6304 for my music library.
Welcome to the Bose Community. Thanks for posting.
I'm sorry to hear you are having issues with your SoundTouch 10 speakers after changing your WiFi.
If you haven't already, can I suggest ensuring both speakers are fully factory reset before use to see if this helps? To reset, press and hold Preset 1 and Vol- together until the LEDs begin to blink.
If the problems continue, please try to force updates on the speaker by pressing and holding Preset 4 and Vol- together until the LEDs blink.
Finally, I would check to see if your internet router has any settings enabled that may cause problems. Please see below for our list of recommended settings:
Recommended router settings for Bose product compatibility
Recommended router settings for Bose product performance
I hope this helps! Be sure to let me know how you get on.
Jeff G - Community Support
Jun 23, 2019
Do this first, to save the time and effort of adjusting router settings; I simply removed Spotify from Soundtouch and then re-added it, thereby signing in again.
FYI, I changed not only wifi routers et al in my home, I had changed my Spotify login info as well so it was twofold. However, removing and then re-adding Spotify and then logging in worked fine and easily.
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Mar 29, 2020
I've already done everything you mention, and yet I still get the same error. I opened a new account and it already works normally, but if I want to continue using the same account, what else can I do or How can I close the account to restart everything?
Thanks for trying that troubleshooting and letting us know how it went. Did you also try the steps @tfreddyh suggested, removing and re-adding the Spotify account to SoundTouch? If not, then I would definitely recommend trying this next!
When you say you have created a new account, was this a new Spotify account or new SoundTouch account?
If you're looking to remove your Spotify account from the SoundTouch app:
Go to Menu > Settings > Music Services > Spotify > Remove Account
If you'd like to re-connect your account, close the app then re-open. Then, go to Menu > Add New Service > Spotify. I hope that helps!
Sep 9, 2020
Thanks for posting.
You can remove your Spotify account by doing the following.
1. Open the Bose Music app.
2. Tap the headphone/speaker icon in the top left corner of the screen.
3. Tap the account icon in the top right corner of the screen.
4. Tap Manage Music Services.
5. Under the AUTHORIZED section, tap your Spotify account.
6. Tap the red Remove Account button.
7. Tap Remove to confirm.
If an account does not appear under the Authorized section, this means no Spotify account is added.
I hope this helps!