Bram72
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Oct 11, 2019

Green light - SoundTouch 300

Hello - all of a sudden my SoundTouch 300 speaker has a green light appearing rather than the usual white one. I also can’t control the sound via Sky remote like I used to. 

I’ve tried the speech bubble button (next to CC button on remote) but it doesn’t scroll through options. I’ve also tried unplugging the power for more than 1 minute but again to zero effect. 

Can anyone help please? Thanks, 

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Bram72
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Oct 11, 2019

Re: Green light - SoundTouch 300

Sorry - should add that I can scroll and change the green light back to white if I select the SoundTouch button near the top of the remote but as soon as I select TV it returns back to green. 

Xyz987
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Oct 18, 2017

Re: Green light - SoundTouch 300

That's the green light indicating the voice enhancement feature is on.  There are no options.  It's either on or off.

Bram72
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Oct 11, 2019

Re: Green light - SoundTouch 300

Thanks Jimgfitz. Do you know how to turn it off? Why would this impact volume control via Sky remote? 

any help will be gratefully received. 

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Xyz987
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Oct 18, 2017

Re: Green light - SoundTouch 300

The "bubble" button at the bottom of the Bose remote is supposed to toggle it on and off.  If you can't get it working, you might try a factory reset and total reinstall.

Bram72
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Re: Green light - SoundTouch 300

Thanks. I couldn’t get the toggle feature working on the TV mode, only the SoundTouch mode. But it reverts back to green when swapping back to TV. I’ll try the full factory reset.