I was watching tv when the Bose soft touch sound bar made a pop noise and stopped working. I tried plugging it into another stand alone power outlet and still had the issue.
No power. The power cable is good.
Thank you so much for reaching out and welcome to the Bose Community Forums.
I am so sorry to hear that this has happened and I would love to assist you.
To start with can I please ask:
I very much look forward to your response.
Vicky W - Community Support
I went thourgh all the steps and could never get the power LED to come on.
There was no T storms Ihad it plugged into a Monster Surge Protector.I even plugged it into a normal outlet and had the same out come.
Thanks for posting and reaching back out to the Bose Community.
Can you please attempt to perform a reset on the Soundbar via:
Could you please attempt to use different batteries inside the Bose remote also to ensure that this is not the issue.
I look forward to hearing back from you.
Thank you for trying that and getting back to us.
Do you just have the SoundTouch 300 Soundbar or do you have any accessories such as the Bass Module and/or VI300 Surround Speakers?
If you do have the Bass Module and it still powers on, please could you swap the power cords and let me know if the Soundbar then powers on and vice versa.
If you do not, then I would have to advise that you contact our customer service team in order to move to the next steps with this matter.
Global Contact Us > Select your country > Scroll to the bottom of the page > Click 'Contact Us'
Please accept my apologies that I was unable to assist you further at this time.
Let me know if you have any questions.
Mar 29, 2017
Hi - I've literally had the same thing happen to me. My unit was bought in 2016. Been through all the steps and have spoken to Bose - they want me to send it out to Belgium for attempted repair. @wesleybell11 - how did you get on with yours?