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Dezuan
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May 27, 2021

LBC radio not working on soundtouch

Before creating a new topic, please search the Community to avoid creating duplicate threads. If you are posting about a problem, the more of the below details you can include (if applicable) the easier it will be for others to try and help. Go to https://bose.life/2K1GbJl for a helpful post on how to find relevant information, including your firmware and app version information!

 

Bose product name

 

Country

 

Firmware Version

 

App Version

 

What devices were you using that were affected and what version are they on (e.g. Samsung Galaxy S9 on Android 11, iPhone X on iOS14, etc.)

Detailed description of the issue and steps to reproduce

 

What environment do you experience the issue in? (e.g. noisy office, quiet kitchen, etc.)none

 

When did you start to experience the issue? Did it work correctly previously?yes

 

Any troubleshooting steps you took

 

 

5 REPLIES 5
Hector_B
Moderator

Re: LBC radio not working on soundtouch

Hey Dezuan, 

 

Thank you for posting and welcome to the Bose Community! Sorry to hear that you aren't able to stream LBC to your device. 

 

So that we can assist you with this can you please correctly fill out the form above, this will provide us with all the information we need to assist you further. 

 

We look forward to hearing back from you. 

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JaySea
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Aug 1, 2021

Re: LBC radio not working on soundtouch

Hello there,

I am faced with the very same issue.

There has been no change in my Bose SoundTouch 20 speaker on which LBC London was available on preset 3 until fairly recently.

LBC London still shows when pressing preset 3, but it then turns into a "service unavailable" display.

Thanks in anticipation.

JCB

Williamson1254
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Aug 2, 2021

Re: LBC radio not working on soundtouch

Thanks for the update and quick reply. I'll be sure to keep an eye on this thread.

 

omegle

Ben_E
Moderator

Re: LBC radio not working on soundtouch

Hey all,

 

Thanks for your posts on this thread! We're sorry to hear about LBC becoming unavailable.

 

I have two SoundTouch 10 speakers at home and was able to find LBC London via a manual search. So it could be that you need to search for the station again. It will then need to be re-set as a preset (I'm a poet and I know it 😁).

 

If you need any help with the above, let us know.

 

Kind regards

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JaySea
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Aug 1, 2021

Re: LBC radio not working on soundtouch

Hello there,

Thanks for your reply.

I think I have found out what's happened: I am based in France and for some reason it is unfortunately no longer available through TuneIn when I can still listen to it on my Android phone but of course with a crappy sound compared with my Bose speaker.

Would there be a way of setting the speaker without TuneIn by any chance?

Cheers

JCB

TuneIn_LBC_unavailable_in_France.JPG