djburtts
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Apr 25, 2019

Latest Soundtouch Software Update No Longer works for TuneIn and SiriusXM

Since the last SoundTouch app update, the TuneIn and SiriusXM services no longer work. Only iHeartRadio and Amazon Music does work. TuneIn error is 4501. SiriusXM error is 3900. For TuneIn is says "Hmm...That didn't work. Please try again." For SiriusXM, it says "Hmm...Looks like SiriusXM isn't available right now. Please try again later." Any ideas how to fix this? Thank you.

16 REPLIES 16
Moderator

Re: Latest Soundtouch Software Update No Longer works for TuneIn and SiriusXM

Hello djburtts,

 

Thank you for your message, I am very sorry to hear this, but I would love to help!

 

For some extra context may I ask which Soundtouch system are you using?

 

Have you also removed and re-added your Soundtouch app on your device, and also rebooted this device to see if this provides any improvements?

 

Kind regards, 

 

Tegan M - Community Support 

 

 

2pfspiff
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Apr 6, 2018

Re: Latest Soundtouch Software Update No Longer works for TuneIn and SiriusXM

Try powercycling your equipment.  I haven't had any issues with XM or Tunein on m,y Soundtouch 10, 20 and SA-5.

djburtts
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Apr 25, 2019

Re: Latest Soundtouch Software Update No Longer works for TuneIn and SiriusXM

Thank you very much. Uninstalled and then reinstalled the iPhone app and it did the trick. Thanks again!
Butterfly451
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Apr 28, 2019

Re: Latest Soundtouch Software Update No Longer works for TuneIn and SiriusXM

I'm having the same issues, I've done everything that the post have suggested.  I'm still getting the error message "looks like SiriusXM isn't available right now. Please try again later.

Moderator

Re: Latest Soundtouch Software Update No Longer works for TuneIn and SiriusXM

Hi Butterfly451, 

 

Thanks for your post and welcome to the community. 

 

Can you please confirm which systems you have and what troubleshooting steps you have done so far?

 

Kind Regards,

Hector B  

Spyboy
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Apr 29, 2019

Re: Latest Soundtouch Software Update No Longer works for TuneIn and SiriusXM

djburtts
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Apr 25, 2019

Re: Latest Soundtouch Software Update No Longer works for TuneIn and SiriusXM

It is no longer working again. I have the Lifestyle 20, Lifestyle v35 and Soundtouch 130. I can only play iHeart Radio. SiriusXM, TuneIn and Amazon Music do not work. Thank youu.

Moderator

Re: Latest Soundtouch Software Update No Longer works for TuneIn and SiriusXM

Hi Djburtts, 

 

Thanks for posting and updating us on this. 

 

Have you attempted the troubleshooting steps that were previously suggested? 

 

Kind Regards, 

Hector B 

djburtts
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Apr 25, 2019

Re: Latest Soundtouch Software Update No Longer works for TuneIn and SiriusXM

Hello Hector - I have uninstalled and then reinstalled the app as well as turned all the devices off and then back on with no remedy.

 

Thank you,

Daniel