S126Rob
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Library playlists have to keep reloading in app

 

 

Bose product name

sound Touch app

 

Country

uk

 

Firmware Version

Interface version

26.0.1

 

App Version

26.0.5

protocol 

66

 

 

iPhone 8 Plus, iMac computer all latest software versions, Wd ex4100 nas with latest firmware and software is system, various speaker st 30, 20, 20

I always create playlist on computer using music library from nas,  radio presets work fine but recently any play list I save to a preset won’t work once I’ve exited the app, I can drag it back in using the computer or phone or even iPad but it used to work just last couple of months it simply doesn’t when I click on a library preset obviously have a work around but a bit of a pain ,

 

Detailed description of the issue and steps to reproduce

 

What environment do you experience the issue in? (e.g. noisy office, quiet kitchen, etc.)

 

When did you start to experience the issue? Did it work correctly previously?

 

Any troubleshooting steps you took

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
S126Rob
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Re: Library playlists have to keep reloading in app

Bose Best Answer selected by Moderator Keith_L

Thanks I had tried that too before and had accross the several speakers I have.  So I system checked and rebooted my nas drive, rebuilt the music database on the nas or refreshed it , removed it and and added it back onto the software. Logged out of the app and logged back in and re added the preset .  It seems to have worked ok for the last 2 days not sure which worked but just though I’d do everything at once and see

 

thanks for your help

 

 

 

 

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12 REPLIES 12
Vicky_W
Moderator

Re: Library playlists have to keep reloading in app

Hey there, 

 

Thanks for posting and welcome to the forums. 

 

Before we begin troubleshooting, can I please confirm where the music is coming from that you are storing on your NAS. Is it from iTunes?

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S126Rob
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Re: Library playlists have to keep reloading in app

hi thanks for getting back , yes it’s an iTunes library but kept on the nas, as I say the app can see the music and the playlists but I have to redrag it to the preset slot each time to play it

S126Rob
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Re: Library playlists have to keep reloading in app

Apologies I clicked on Acept solution in error, buttons were overlapping on my phone

Jessie_O
Moderator

Re: Library playlists have to keep reloading in app

Thanks for confirming!

 

This is certainly strange. I would recommend removing the NAS library from the application and then reading it. You can do this in the settings menu under music services. 

 

Let me know how you get on! 

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S126Rob
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Re: Library playlists have to keep reloading in app

 

 

Bose product name

sound touch app and speakers, sound touch 10, 20, 30 and lifestyle

 

Country

uk

 

Firmware Version

latest

 

App Version

latest

 

What devices were you using that were affected and iPhone 8 Plus, iPad Air 2 , iMac

Detailed description of the issue and steps to reproduce

 

playing form library on nas Ed ex4100.  Have to drag playlist to the preset each time I want to play. If I click on existing one on the preset nothing happens.  Radio presets work fine.  Once the playlist is dragged to the preset works fine.

 

What environment do you experience the issue in? (e.g. noisy office, quiet kitchen, etc.)

home

 

When did you start to experience the issue? Did it work correctly previously?

about 4 or 5 months now.  Used to work fine yes

 

Any troubleshooting steps you took

Synced library, updated apps and firmware on everything including nas

 

Jessie_O
Moderator

Re: Library playlists have to keep reloading in app

Hey @S126Rob

 

Thank you for your post!

 

Were you able to try removing the library and re-adding it? You can do this in the settings under music services. 

 

I look forward to hearing from you! 

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S126Rob
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Re: Library playlists have to keep reloading in app

hi thanks for your reply it’s the the music is all stored as iTunes yes

S126Rob
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Re: Library playlists have to keep reloading in app

Hi I already tried that a few times and as I say if I drag and drop it it works again

 

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S126Rob
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Re: Library playlists have to keep reloading in app

Yes but it does make any difference