There is no sound coming from Soundtouch 300 base module. The pairing light is white. I have undertaken a factory reset and update with no success. Also, I have tried using a 3.5mm connector from the base module to the soundbar with no success.
The TV is an LG UHD TV 4K 43UJ75, and the soundbar is playing through the wireless/blueray setting.
Sorry that your Bass Module does not appear to be responding.
May I ask which Bass Module you own? The Acoustimass 300/ Bass Module 700 or the Bass Module 500?
I look forward to hearing from you.
Thank you for confirming this @Didger.
I would recommend adjusting the bass level to see if this helps. I have included the instructions on how to do that HERE.
Let me know how this goes.
Sorry to hear this @Didger,
Let's also try and perform a reset on the bass module by following these steps below:
I look forward to hearing back from you with the result of these steps.
I am sorry to hear this persists.
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