Before creating a new topic, please search the Community to avoid creating duplicate threads. If you are posting about a problem, the more of the below details you can include (if applicable) the easier it will be for others to try and help. Go to https://bose.life/2K1GbJl for a helpful post on how to find relevant information, including your firmware and app version information!
Bose product name Bose Sound Touch 10 speaker and app
What devices were you using that were affected and what version are they on (e.g. Samsung Galaxy S9 on Android 11, iPhone X on iOS14, etc.)
Sound Touch 10 speaker and Bose Sound Touch app on an iMac computer
Detailed description of the issue and steps to reproduce
Whenever I open the app to play music it says that I need to update the software. I do so, but when it is done installing the update the app quickly closes and I have to start over. I used to click on the button to skip the software update in order to use the app, which then functioned normally. However, now the update screen does not let me do that. The only option is to update the software, otherwise I can't use the app. But as soon as the app is updated it closes itself. When I re-open it I get the same screen telling me to update the software, and the same thing happens.
What environment do you experience the issue in? (e.g. noisy office, quiet kitchen, etc.) My home.
When did you start to experience the issue? Did it work correctly previously?
In the last few days.
Any troubleshooting steps you took
I have tried multiple times to use the app with the same result.