Jenn10
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Dec 1, 2016

Radio 2 not available on SoundTouch 20

I've always listened to BBC Radio 2 on my SoundTouch 20 but this morning i'm unable to play it & keep getting the Error Code 4501 & a message saying Service unavailable.  The Station's not showing up on the SoundTouch App. Both the Speaker & App are up to date. Does anyone know how i can get it back please ?  Many thanks

 

 

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Psymon69
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Jun 21, 2021

Re: Radio 2 not available on SoundTouch 20

Author Accepted Answer selected by Jenn10

if you enable the Radio Player music service, Radio 2 appears on it.

Same procedure as the TuneIn but on Radio Player app.

Most annoying.

Worse on the soundbars as Radio Player not available !!!!

View solution in original post

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Psymon69
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Jun 21, 2021

Re: Radio 2 not available on SoundTouch 20

Yes; Same issue here.

It looks like BBC have pulled their service from TuneIn.

I then associated the Radio Player app to all speakers and then reset the preset for BBC Radio 2 from the Radio Player app.

Also lost the TuneIn preset from my home Soundbars 500 and 700.

Bose now need to introduce the Radio Player app to the Soundbars 500 + 700

Jenn10
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Dec 1, 2016

Re: Radio 2 not available on SoundTouch 20

Oh that's annoying if they've stopped it on Tunein, it would have been nice if we'd been informed.  How do i get the Radio Player App please?   Thanks

XyZed
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Jun 22, 2021

Re: Radio 2 not available on SoundTouch 20

I have the same problem. Spent 20 minutes this morning trying to troubleshoot why as all the other BBC radio stations are still available. 

I can’t imagine how it’s possible for only BBC radio 2 to be pulled. I also can’t imagine how Bose could let its customers be stressed and waste time trying to find out why their most used radio station has failed. 

If it’s true I’d like an explanation as to why, and why we only get a useless error message number instead of an honest and informative explanation. 

I use my SoundTouch 10 to listen to Radio 2 exclusively. So this means if it’s gone it is now useless. 

Psymon69
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Jun 21, 2021

Re: Radio 2 not available on SoundTouch 20

Author Accepted Answer selected by Jenn10

if you enable the Radio Player music service, Radio 2 appears on it.

Same procedure as the TuneIn but on Radio Player app.

Most annoying.

Worse on the soundbars as Radio Player not available !!!!

View solution in original post

Jenn10
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Dec 1, 2016

Re: Radio 2 not available on SoundTouch 20

Psymon69  Thanks so much, i enabled the Radio Player in the Sound Touch App & now have BBC Radio 2 ( & all the other BBC stations )  playing on my Sound Touch 20  🙂

Psymon69
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Jun 21, 2021

Re: Radio 2 not available on SoundTouch 20

good stuff; shame its not on the soundbars.

gotta enable alexa and then link the BBC Sounds app to Alexa to ghet it to work there !!

too difficult.

need the Radio Player app on soundbars.