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Jun 18, 2020

SA5 amp connectivity

Can anyone help. Soundtouch SA5 Amp will not connect wireless even if it is sat right next to router saying speaker not found. Will connect ethernet very close but with cat 7 cable for longer distance will not connect. Have tried on mobile. I pad and laptop and work top pc. Still can't connect. Just bought this system. Very very disappointed with the difficulty I am having. Worst piece of equipment ever owned for connectivity issues. Have rebooted system router too checked speed and connections. All checks have come back good. Wireless extenders show excellent signal.

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Re: SA5 amp connectivity

Hello Edie, 

 

Thanks for reaching out. 

 

I'm sorry to hear you're having issues with your SA5.

 

Can you please try the instructions found on this page to perform an alternate setup. You should then be able to see the speaker on the app. 

 

Please give this a try and let me know how you get on. 

 

Thanks!

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