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Oct 17, 2019

Samsung tv won’t turn off with Bose 300

Late model Samsung tv will not turn off with Bose 300 sound bar remote 

every thing else is good 

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Re: Samsung tv won’t turn off with Bose 300

Hello Ih8rust, 

 

Thank you for your post and welcome to the Bose Community. 

 

I'm sorry to hear about this. It sounds like we need to take a look at the status of the HDMI-CEC option. To do this, in the SoundTouch app, select Menu > Settings > Speaker Settings, then select your system. Select Advanced Setup > HDMI-CEC. Tap the desired option. If this circumstance, you would need to test the Default On and the Alternate on options. Then tap X towards the top of the app to exit the menu. 

 

Please get back to me once you have done this and let me know if the issue persists.

 

Warm regards,

Charlotte G - Community Support

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