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Apr 9, 2020

Shows no warranty on Bose site, but I have six months left

Hi, I have an issue with my Bluetooth light that stays on all the time (power light goes off, but white BT light stays on) and as I cannot return them to the shop (Corona Lockdown) I tried to do a return via the Bose website. When I log on with the product number, it says out of warranty, yet I have 6 months of the 2 years remaining.  Any ideas?? and will Bose honour my warranty even if I cannot get back to the shop before the warranty does expire?

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Re: Shows no warranty on Bose site, but I have six months left

Hello, 

 

I am sorry to hear this! 

 

Please reach out to your local product support team so an agent can assist you with this. I would also recommend having proof of purchase handy. You can reach out to your local support team via clicking this link and selecting your region, this will redirect you to our website. Please scroll to the bottom of the website and there you will find a 'Contact Us' tab, this will provide you with all the relevant contact information for your country. 

 

The health of our customers, employees, suppliers and partners is a top priority for Bose. As we work through the impact of the coronavirus disease (COVID-19) you may experience longer waiting times than expected. We sincerely apologize for any inconvenience this may cause. Please check the Bose Support website, where you will find a number of options that may help address your need.

 

Thank you.

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