We are still currently investigating this issue and getting to the root cause.
As soon as we have additional information, we'll let you all know.
Joel - Community Support
At least we know someone was looking- Hey Bose, I hate to sound like an entilted jerk but I bought the hardware to perform a certain way- specifically for the interface w/ Sirius XM. So many other options out there. We're not keyboard warriors, we just want the **bleep** thing to work. At least provide updates, this is a terrible customer service experience and some of us even attempted to help fix the problem with IT assistance on our own time/dime. Fix the problems please. The internet is an unlimted audience and issues/experiences like these can go a long way towards influencing future purchases. I'd love to say, Hey, Bose stuck it out and worked on the issue and fixed it without giving up" but to me and others, it seems like you're just hoping the issue goes away with a patch or update. Well tell us then- make something up even.
Thank you for your replies and patience. We have not received any more information on the cause of this issue and as soon as we do we will let the community know.
Patrick - Community Support
That's a pretty blase response. This problem has been going on for some time now. You don't appear to be at all proactive, or even terribly concerned, about this and how frustrating it is for your customers. I guess and others need to consider your competitors' products going forward.