Dec 5, 2016
Thanks for the posts.
What is exactly happening when you're trying to access On Demand through SiriusXM on SoundTouch?
Have you tried removing your SiriusXM account from the SoundTouch app and adding it back to see if it will resolve the issue?
Joel - Community Support
Aug 3, 2018
SiriusXM just started dropping connections again. Stuttering at first, then the orange light of doom.
Played the same station on my Sonos...no problems.
I'm done with Bose, officially. This feature that works successfully about 70% of the time...and that Bose seems OK with that due to a complete lack of response - I'm through. I'll never buy another Bose product again the rest of my lifetime. I've powered off and disconnected every Soundtouch speaker in my house. Thanks a lot moderators, you've been no help at all here.
For the love of all that is good and holy in this world, fix this permanently for those who want to stay with Bose.
Dec 27, 2016
It’s been two weeks since I started this thread. And still no solution? I am disappointed that Bose has not even diagnosed the problem.
Since I first reported the issue, I have disconnected the router from power three times and rebooted it. I have disconnected all of my SoundTouch speakers from power three times and rebooted them. I have removed my Sirius Account from the Bose app and added it back. Of course these actions had no effect because the issue is with Bose or with the API connecting Bose to SiriusXM. This appears obvious to everyone except the programmers at Bose.
The exact same symptoms occur every few months and eventually the issue is fixed. Don’t the programmers keep notes? How can this take so long to diagnose? Bose certainly has excellent audio engineers. Why is the software quality so low?
It sure would be nice to get the song info back.
Dec 5, 2016
Thank you for your patience.
This issue is still actively being investigated by the software team. When there are any updates to this issue that we can announce, we will let the community know.
Brandon - Community Support